1. Etiquette and Professional Courtesy

Audio - 9.43 min

2. Communication Dos and Donts

Audio - 11.33 min

3. Cooperation: Expectations and Benefits

Audio - 08.07 min

4. Conflict: Causes and Solutions

Audio - 10.57 min

5. Providing Outstanding Client Service

Audio - 12.17 min

Quiz: Chapter 1 Review

Quiz - 5 Questions

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